FAQ
What is your Returns/Exchange Policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may return or exchange it within 14 days of delivery. Please see our Returns & Exchanges page for full details and instructions. For hygienic reasons, we regret that we cannot accept exchanges for earrings, sale items or complimentary gifts with purchase.
Shipping and Handling?
We offer fast and reliable shipping to your doorstep, with tracking available for your convenience. All orders are carefully packaged and sent out the same day its placed by you. We take pride in customer service and we want you to enjoy your beautiful pieces as soon as possible.
What materials are used in your jewellery?
Our collection features premium 18K gold stainless steel and premium sterling silver, renowned for its durability, hypoallergenic properties, and timeless elegance. Each piece is meticulously crafted to ensure enduring comfort and style, perfect for those with sensitive skin.
Do you offer a warranty?
Yes, we stand behind the quality of our jewellery. All our products come with a 12-month warranty against manufacturing defects. Please note that the warranty does not cover normal wear and tear or damage caused by improper care.
How do I determine sizing?
We've provided a size guide available on every page of our collection to ensure a perfect fit for every piece. If you have any questions or need further assistance, please don't hesitate to reach out to us at helloelleryco@gmail.com.
How Do I maintain the cleanliness of the Jewellery?
We recommend gentle cleaning methods to preserve its beauty for years to come. Simply use a soft cloth dampened with mild soap and warm water to gently wipe away any dirt or residue. Avoid abrasive cleaners or harsh chemicals, as these may damage the finish.Or a mircrofibre cloth if you feel more comfortable using.
Remember to store your jewellery in a cool, dry place away from direct sunlight and moisture when not in use. Alternatively use our customerised satin pouches for optimal protection.