Refund & Exchange Policy
Your satisfaction matters to us at Ellery & Co. If your order doesn’t meet your expectations, we are happy to offer a refund. Due to hygiene reasons, we cannot accept returns or exchanges for earrings so please choose carefully.
RETURNS
How to Initiate a Return:
- To begin the return process, kindly email us at helloelleryco@gmail.com Once we have confirmed the return, please send the purchase back within 14 days.
Return Conditions:
- Items must be returned unworn and in their original packaging. Returns that do not meet these conditions or are lost in transit (please obtain a tracking number) cannot be accepted, and responsibility lies with the customer.
Processing Refunds:
- Upon receiving the returned products at our studio, we will inspect them promptly. Refunds will be processed within 48 hours after inspection.
Exclusion of Refund:
- Regrettably, we cannot provide refunds for sale items or due to a change of mind. However, we're delighted to facilitate exchanges for a more preferred item in these instances.
EXCHANGES
To exchange your item/s follow the above return instructions, and then place a brand new order for the item/s you desire.
Please email us at helloelleryco@gmail.com to get the returns or exchange process started or if you have any questions.
We are committed to ensuring a smooth return experience for you. Should you need further assistance or have any inquiries, feel free to contact us at helloelleryco@gmail.com